Seren’s main philosophy and culture is that the service users are paramount and everything else should revolve around them. It is involved in a number of partnerships, local, regional and national. The company works very closely with both the social services departments of Gwynedd and Conwy Councils. It is registered with the Care and Social Services Inspectorate Wales (CSSIW) that regularly inspects the performance and quality of the care provided. 50 service users receive regular support.

Blaenau Ffestiniog was once a thriving slate quarrying community but with the demise of that industry the population declined and with it came the usual economic problems. The company is playing its part in the economic and social regeneration of the area providing employment for 60 people. The vast majority of these people live locally with over a £1million between their salaries, and goods and services purchased locally by Seren, invested in the Blaenau Ffestiniog area . The town is rapidly becoming a rapidly growing outdoor activities centre that now draws visitors from all over Europe, boasting some of the most ambitious tourism projects in the north of Wales. Seren has ensured that its service users are an integral part of this vibrant developing community.